Return and refund
Dear Honorary Customers,
The RETURN and REFUND policy of Brothers Electronics are given below:-
- If a customer is buying the products from our shops, then please make sure to check the products in front of our sellers. Later, if any problems occur then the customer will not be entitled to any changes but will be given services based on the product provided a description. (Warranty)
- In the case of ordering online, after receiving the product, if any manufacturing issues or problems are noticed or discovered then the customer has to inform us within 24 hours via our hotline service.
- If a customer received a manufacturing defected product then the customer has to visit any of our shops where our specialists will review the product first and then take the necessary steps to change the product if it is in need of replacement.
- If a customer wants to change the defective product through our delivery service, then a charge Of TK. 200/- has to be paid as a replacement charge inside Dhaka and if out of Dhaka, only the Courier charge is applicable.
- If a Customer is buying any product from our Website after reading the description and providing information about the particular product and is received successfully without any faults and later if the product is not compatible with your setup or if you do not want it anymore, then you will not be allowed to change or return the product.
- After purchasing a software/software license, a return or refund won't be applicable
- With specific reasoning, product(s) will be allowed to be returned and refunded back to you within 3 to 10 working days and in the case of online purchase, the procedure may take longer to execute.
- Refund charge applicable for Bkash / Online / POS payment refund.
- If customers found broken or packet damaged product then we are requesting not to receive the product from courier service. If the customer receives a courier damaged product then he/she has to take his/her own liability and any kind of complaint won't be acceptable.
- We mention in the voucher for the new phone that you will get a refund even if the accessories inside the phone are fake or refurbished. And if you find any hardware problem in the phone within seven days, you will get a change and one-year free service without parts and software.